Australian Consumer Law
Consumer disputes, resolved properly
When goods fail, a service falls short, or certain contracts and terms are called into question, the Australian Consumer Law sets out who is responsible and what remedies can apply. We help businesses and consumers understand where they stand and work towards a practical resolution.
People focused. Resolution driven.
Why it matters
When a sale becomes a dispute
The Australian Consumer Law, found in Schedule 2 of the Competition and Consumer Act 2010 (Cth), applies to most businesses that sell goods or services in Australia. Consumer guarantees apply automatically and cannot be excluded by contract
Most consumer disputes begin with something small but how the first response is handled, often decides whether the matter settles quickly or becomes a formal claim.
How we can help
We listen to your concerns and help you navigate the law
Disputes can be costly. We consider what has occurred, provide advice on where you stand and consider available remedies.
For Businesses
For businesses across Queensland and Australia.
- Customer Complaints & Guarantee Claims
- Refund, Repair & Replacement Obligations
- Misleading or Deceptive Conduct Allegations
- Unfair Contract Terms Review
- Letters of Demand & Responses
- Tribunal & Court Proceedings
- Settlement & Deeds of Release
For Consumers
We also act for consumers who have bought goods or services.
- Faulty Goods & Major Failures
- Services Not Provided with Due Care & Skill
- Misleading Representations
- Unfair Terms in Your Contract
- Letters of Demand & Negotiation
- Tribunal & Court Proceedings
Considered advice. Confident decisions.
Consumer disputes are rarely only about the amount in question. They affect reputation, relationships and time. We keep this in mind as we help you.
Let us help you resolve it properly
Tell us what has happened and what outcome you are looking for. We will explain how we can help.
The information on this page is general in nature and does not constitute legal advice. Whether and how the Australian Consumer Law applies depends on the particular facts of each matter.